Services in Arizona

Before You Begin:

Welcome to the Arizona autism community! The first thing to know is you’re not alone. I have been teaching people about services in Arizona and how to apply for years. I’ve gone through the process with my own child. Below are my tips that I always share and I hope that you’ll find them beneficial. Keep in mind systems are always changing and I’ll do my best to reflect any changes that come along.

Below are the systems of care in Arizona. Information about system based services has been pulled from their website to give you a better understanding of what they offer.

When applying for services, make sure to apply as if you are the person in need of services.

Arizona Early Intervention Program (AZEIP)

About the program: The Arizona Early Intervention Program (AzEIP) is Arizona's statewide system. It offers services and support for families with infants and toddlers. This includes children from birth to age two who have disabilities or delays. AzEIP is established by Part C of the Individuals with Disabilities Education Act (IDEA). This law helps eligible children and their families get the services they need. These services strengthen families and caregivers while supporting the child's development. AzEIP can also help you and your child enroll in developmental preschool and assist you in applying for DDD (see next section). Families or Professionals can refer a child for services. Referrals can be made online or via email.

Contact information
Phone: (888) 592-0140
Website:
https://des.az.gov/azeip


Division of Developmental Disabilities (DDD)

About the program: The Department of Economic Security (DES) Division of Developmental Disabilities (DDD) provides services to individuals with developmental delays and disabilities and their families. The services are based on age and specific eligibility based on federal requirements and referral/application processes. These services are for ages 3 and up. The Division of Developmental Disabilities empowers individuals with developmental disabilities to lead self-directed, healthy and meaningful lives.

Contact information
Phone: (844) 770-9500, option 1

Website: https://des.az.gov/ddd

  • Voluntarily apply,

  • Be an Arizona resident, and

  • For a person under the age of 6, have a qualifying diagnosis or be “at risk” of have a diagnosis.

    • Qualifying disabilities include: Autism Spectrum Disorder, Cerebral Palsy, Intellectual Disability, Epilepsy and/or Down Syndrome

  • For a person age 6 and up: Be diagnosed with a qualifying developmental disability which developed before the age of 18* and is likely to continue indefinitely, and

  • Having a diagnosis does NOT automatically qualify the person for services. The individual must also have significant limitations in daily life skills related to the disability. Learn more by clicking here.

* It is not an automatic disqualifier if a diagnosis occurred after the age of 18. You will have to demonstrate the diagnosis manifested before the age of 18. To do this, you will need to supply as much supporting documentation as possible. For example, school or therapy reports.

Important information to know: If the individual qualifies for DDD, they will be assigned a Support Coordinator (SC) who will help guide them and provide community resources. No financial assistance for services will be provided until the individual has also qualified for ALTCS (see next section). DDD and ALTCS are both required to receive federal funding. You must apply for DDD before applying for ALTCS.
You can apply for both at the same time; however, ALTCS will not be approved until DDD is approved.

To qualify for DDD, the individual in need of services must:


Arizona Long Term Care System (ALTCS)

About the program: The Arizona Long Term Care System (ALTCS, pronounced ALL-Tecs) is health insurance for individuals who have an age related, and/or physical, and/or intellectual/developmental disability, and who require nursing facility level of care. This is coverage for individuals with long term care needs. Services may be provided in an institution or in a home or community-based setting. ALTCS is required to receive federal funding for services.

Contact information
Phone: (888) 621-6880

Websites:

  • Be approved for DDD first. Remember, they always go together for financial support!

  • The ALTCS application is a two part process. The first step is a financial interview. For this portion of the assessment, you will be asked a series of financial questions related to the applicant. Currently, the applicant cannot have more than $2,000 in their name. This includes things like a checking account, savings account, etc. The finances of the parent/legal guardian of the applicant do not matter when applying for ALTCS. They are only looking at the applicant’s information - the person in need of services income.

    • Don’t get too overwhelmed by this next part. I just want to make sure you have the information: Having a special needs trust or an ABLE account does not count towards the financial limitations. Below are the definitions of each. But before you read them, please know that unless your situation warrants it, you do not need to establish either of these options right away or even at all, it solely depends on your personal situation.

      • A special needs trust — also referred to as a supplemental needs trust or SNT — is a type of trust that’s set up for people with disabilities or access and functional needs. It helps provide financial support without disqualifying individuals for government benefits, such as Medicaid or Supplemental Security Income (SSI). -Ref. Special Needs Alliance. With a SNT, a beneficiary can be listed in the event the person with a disability is deceased. A SNT can be particularly useful if you know that someone in the member’s life will leave them a substantial amount of money or they are awarded a settlement. SNT can cost a couple thousand dollars. It is costly, but it’s even more costly, if you utilize a professional that doesn’t know what they are doing, so make sure to use an experienced provider!

      • An ABLE account is a savings and / or investment option for people with disabilities who qualify. It falls under Section 529A of the Internal Revenue Service tax code. The ABLE Act allows a person whose disability began before age 46, to save money in the ABLE account without affecting most federally funded benefits based on need. The money in the account may be used to pay for qualified disability expenses (QDEs). Any ABLE investment growth is not taxed and does not count as income if the funds are used for QDEs. -Ref. ABLE National Resource Center. A beneficiary cannot be listed for an ABLE account, as funding would go back to the federal government to offset the expenses paid towards the individual’s services and care. Multiple states offer ABLE accounts. You can sign up for any ABLE account.

      • There are professionals who specialize in special needs trusts and ABLE accounts that can help you in more detail. They often offer free classes in the community too. If you take a class, I always recommend using your own family’s names when making notes, especially if you have multiple children. This will help you when you go back to read your notes.

      • If at anytime your loved one exceeds the financial limitations, even if they were already approved for DDD/ALTCS, their coverage is at risk of being discontinued until they can again meet the financial limitations. These type of accounts help you plan to avoid this situation.


  • The second step is to undergo a medical assessment, referred to as a Pre Admission Screening (PAS) Tool. There are two tools. One for those who are Elderly or Physically Disabled and another for those who are Developmentally Disabled. We recommend reviewing the tool most appropriate for your situation in advance. With the PAS tool, you will be asked a series of questions about the applicant’s development, capabilities and challenges. Questions will be based on your child’s age range. When reviewing the tool, really think about whether your child can complete the task being asked about completely on their own without any type of further prompting like repeated requests to do the action, including verbal cues and gestures. For example, getting dressed independently can involve picking out weather appropriate clothing, making sure the clothing still fits or is not inside out, etc. It may be helpful to review the CDC’s Developmental Milestones to prepare for the interview.

    • The PAS tool will be done by an interviewer. They can be a social worker, nurse or other professional. The PAS tool is not autism specific. Remember all those qualifying diagnoses? Sometimes we have to educate the interviewer about autism and how autism directly impacts the applicant.

    • The person in need of services must be present during the medical interview. Let the interviewer see what your daily life is truly like. Do not feel embarrassed or try to hide your child’s challenging behaviors. If you have someone who can assist in watching the child during the interview, I would recommend doing so because it can be hard to hear about one’s own challenges. We understand having another person attend isn’t always possible and that’s okay too.

    • These interviews can be difficult and draining, especially because you’re telling a stranger about your life and child. It can be difficult to discuss your loved one’s challenges. It is important to be honest about your answers and provide examples when possible.

    • Hopefully this won’t happen to you, but please know that if at any point time you are made to feel uncomfortable by the interviewer, you may ask to stop the interview and request to continue or start over with a new interviewer.

Important information to know: When submitting any type of documentation along with your application, whether from an educational or medical provider, make sure you agree with everything in the reports. The state will consider the professionals opinion over parental input. If something in a report doesn’t sit right with you, ask for a correction to be made. This should be the case at any point in your journey.

The ALTCS application, particularly the medical assessment, can be a difficult, lengthy process for some. Despite that, we still recommend applying because if you are approved, the applicant will receive a wide array of supports and services to aide in their long term care. There is a 45 day period for ALTCS to make an informed decision about your application. And there is no shame in seeking support.

It is not uncommon for an application to be denied. Perhaps insufficient documentation was provided or the applicant did not demonstrate a need for services. Whatever the case may be, you are able to reapply or appeal the denial as many times as you feel necessary. Reapplication means you are starting the process over again and appealing means you can provide additional support for why the services may be medically necessary for the applicant. You will have a 90 day period to appeal. There is no right or wrong answer for which route you should choose if you get denied. Just know that it is not a one and done application. Keep trying if you feel you or your loved need support! I have heard of some families getting approved on the first try and others reapplying several times before being approved.

If approved for services, the disabled individual will be eligible to receive a wide variety of medical, dental and behavioral health supports. View covered services by clicking here. Your assigned Support Coordinator (SC) will meet with you every 90 days to discuss the ALTCS members’ needs and determine the need for covered services. Visits can occur in-person or virtually based on certain criteria.

Side note: If you have private insurance, you can choose to keep it or drop it to just have DDD/ALTCS coverage. The state would of course love it if you kept your private insurance because it helps them offset the cost of care for your child but with the rising cost of insurance, we understand that maintaining dual coverage may not be within reach. If you do choose to keep your private insurance, it will act as the primary payor and DDD/ALTCS will be the payor of last resort. If you have copays, your DDD/ALTCS plan will typically cover those costs. There are some services, like braces and wisdom teeth removal, that DDD/ALTCS won’t cover unless absolutely medically necessary. Current DDD/ALTCS plans are supported by Mercy Care and United HealthCare Community Plan. You will be assigned a plan upon approval and will have the opportunity to switch plans at a later date. Ask your current providers if they are contracted with either plan; otherwise, you may need to find new providers.

To qualify for ALTCS, the individual in need of services must:


Did you make it this far? You are doing amazing! Really, you are. You’re incredible. Take time to celebrate your accomplishments and those of your child.

Have you been approved for state services? Congratulations! It is super exciting but of course like any journey there are bumps in the road. Early intervention is key, they yell about it from the rooftops right? Well now the real work begins. Sorry!

Arizona is a hot state for disabilities. We don’t have long waivers like other states. We have excellent services and we are fortunate to have more and more businesses opening to support our community. The downside is that we often see companies opening for the wrong reason. The sad truth is that autism is just business to some. Those organizations are all about quantity rather than quality. So your next step in this whole process is to work with your support coordinator to see what services your child is eligible for and find the right provider for your family.

I know that unfortunately, not everyone qualifies for DDD/ALTCS. Hopefully if you didn’t, you have private insurance or AHCCCS. Arizona Health Care Cost Containment System (AHCCCS) is Arizona's Medicaid agency that offers health care programs to serve Arizona residents. Individuals must meet certain income and other requirements to obtain services.

Either way, I recommend researching organizations, finding in network providers, browsing reviews and seeing who will ultimately be the best fit. Some organizations have a long wait time for services to begin and others can get you in quickly. Not every provider accepts every insurance. It’s okay to switch providers if something isn’t working or your kid isn’t clicking with the provider. Relationships matter. With the right supports in place, there is always room for growth, regardless of age. Keep browsing our website to see what else is available! And give yourself a pat on the back, you’re doing great!

Kudos to You!